RETURNS & REFUNDS

  • If you are not completely satisfied with your purchase please notify us of your return within 7 days of when the order is received. Simply email info@room88.eu and we will provide you with instructions and a return shipping label.
  • For international orders return shipping fees will be the responsibility of the customer. Return shipping fee will be deducted from your refund.
  • For orders within Latvia returns are free.
  • Some items are not eligible for return, such as custom-made orders, wedding rings, pieces with engraving, and scratched or worn items. Items should be returned in their original packaging and unworn.
  • Room 88. reserves the right to reject any returned items that do not meet the above requirements. 
  • The refund can take up to 15 days after receiving the package.
  • Please note that we will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the European Union.
  • Items bought on sale are not eligible for returns and refunds.

CHANGE OF SIZE

  • If you would like your ring sized up or down we provide a one time size change for free.
  • Customer is responsible for the shipping fees.
  • Resizing may take 1-3 weeks, depending on the design.
  • Sale items are not eligible for resizing.

REPAIRS

  • If a piece got damaged and needs a repair, email to info@room88.eu to inquire about your specific case. 
  • You can also send us a photo with the case and we will provide you with the cost of the service. If it is our fault we will repair it free of charge.
  • Jewelry is strong but still gentle. If the damage is caused by physical pressure we are not obliged to repair it for free. Although we will do our best to renew it. 
  • Customer is responsible for the shipping fees.
  • Repairs may take 1-3 weeks.